Frequently Asked Questions

1. Do you ship internationally?

Currently, KlynoHub only offers shipping within Australia.

2. How long does shipping take?

Our standard shipping process includes the following timeframes:

  • Processing Time: 1–4 business days
  • Shipping Time: 5–12 business days

Once your order has been processed and dispatched, a tracking number will be sent to your email. This allows you to monitor your shipment and stay updated on its delivery status every step of the way.

Order Management

1. Can I cancel my order?

Orders can be canceled within 2 hours of purchase. After this window, orders enter processing, and cancellations are no longer possible. If the order has already been shipped, refer to our Return and Refund Policy for assistance.

2. How can I track my order?

Once your order ships, you’ll receive a confirmation email with your tracking number. Simply use this number to track your package's progress directly. You can visit this link to track it if you want.

Returns & Refunds

1. What is your return policy?

We offer a 30-day money-back guarantee. Returns are accepted if the items are unused, in original condition, and with all packaging. If you wish to return, please contact our customer support for instructions.

  • Return Shipping Costs: Customer is responsible for shipping costs if returning due to a change of mind.
  • Defective or Damaged Items: KlynoHub covers return shipping for defective or damaged products.

2. What products are non-returnable?

Items that are opened, used, or damaged cannot be returned. Please ensure that the products are in original condition to qualify for a refund.

3. Can I exchange an item?

Unfortunately, we don’t offer exchanges. However, you can return the product for a refund and place a new order. For more details, check our Return and Refund Policy.

Payment & Billing

1. What payment methods do you accept?

We accept payments securely through MasterCard, Shop Pay, Google Pay, Visa, American Express, Discover, Elo Diners Club, JCB and UnionPay.

Contact Us

If you have any inquiries or need assistance, feel free to reach out to us using the contact information provided below:

Email Address: info@klynohub.com

Store Name: KlynoHub

Physical Address: 71-75 Shelton St. London, WC2H 9JQ, United Kingdom

Open Hours: 

  • Monday to Friday: 09:00 AM - 4:00 PM (GMT+10)
  • Saturday & Sunday: 10:00 AM – 02:00 PM (GMT+10)

Response Time: Please allow up to 6 hours for email responses on weekdays and up to 12 hours on weekends due to reduced staffing.